REFUND POLICY

If AXARA is not right for you, you can request a full refund within 30 days of your order date. You do not need to give a reason.

This applies to your first payment on a plan. Renewal payments can also be refunded within 30 days of the renewal date where the service has not been substantially used in that period.

Refunds are processed by our payment provider, Paddle, who acts as Merchant of Record for all AXARA orders. To request a refund, visit paddle.net with your order details, or contact us at info@axaraintelligence.com and we will raise it for you.

Refunds are returned to the original payment method. Timing depends on your bank or card issuer, and is typically 3–10 working days once approved.

You can cancel at any time from your billing page, or by emailing info@axaraintelligence.com. Cancellation stops future renewals. Where your plan states a notice period, cancellation takes effect at the end of that notice period; otherwise it takes effect at the end of the period you have already paid for.

The current billing period is not pro-rated on cancellation. You keep full access, and your records remain available to export, until access ends.

Subscriptions renew automatically at the standard price for your plan until cancelled. Renewal payments are refundable within 30 days of the renewal date where the service has not been substantially used in that period. Outside that window, and where the period has been used, renewal payments are not refunded — cancel before the renewal date to avoid a further charge.

Beyond the guarantee above, we do not normally refund periods that have been used, credits that have already been consumed by completed intelligence work, or subscriptions terminated by us for breach of our Terms & Conditions. Credits included with a plan, and purchased top-up credits, have no cash value and are not refundable once used.

If you are charged twice, charged after cancelling, charged the wrong amount, or charged for seats you do not hold, tell us and we will correct it. Verified billing errors and duplicate payments are refunded in full, regardless of the 30-day window.

Contact us first at info@axaraintelligence.com or on 07873 883854 with your order or invoice reference; we aim to respond within five working days. You can also raise the matter directly with Paddle at paddle.net. Raising a dispute with us does not affect your right to contact your card issuer.

AXARA Intelligence is a trading name of Home Glazing Ltd, registered in England and Wales under company number 16603440, VAT registration number GB505544212, 3 Cobble Courtyard, Penrith, United Kingdom, CA10 1DA. Card details are handled by Paddle, not by us.

Nothing in this policy removes or limits any statutory right you have. If you buy as a consumer, your rights under UK consumer law — including cancellation rights for digital services — apply in addition to this policy. Business customers contract on the terms set out here and in our Terms & Conditions.

This policy sits alongside Paddle's Refund Policy, which governs how refunds are handled operationally, as Paddle is Merchant of Record for all AXARA orders.